Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Edward Campbell

Edward Campbell

December 3, 2025

5  out of  5
rating by Edward Campbell
"I had a great experience with Michele and Bryon. They were very responsive and helpful, and were able to save us money switching to State Farm from our current insurance provider. It was a fantastic experience overall."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Profile photo of Melanie Fairman

Melanie Fairman

December 3, 2025

1  out of  5
rating by Melanie Fairman
"A friend of mine who has been with State Farm for over 16 years, filed a claim in January for a fender bender. NO MONEY WAS PAID OUT. 9 months later hit a curb…. The cost of repair would be $3000. He wanted to file a claim. State Farm told him that he could file a claim, but that they would drop him because he had two claims in one year In 16 years, no claims have been filed! So for a $2500 claim (3k minus the $500 deductible) They were going to drop him If he filed the claim. Why you even have insurance if you can’t utilize it?! State Farm is and has horrible claim service! My advice from my Attorney? Go with Progressive or Geico! They’ll play the claim with very little fuss. They’re not going to give you an exorbitant amount but will pay a fair claim in a timely manner. Overpriced scammers!. I should know. I used to be an insurance agent."
We responded:
"We would like to clarify that the information in this review is not accurate. We take great pride in providing transparent communication and excellent customer service. Our office manager, Michele personably took the call and ensured that the claim contact information was provided so your friend could file a claim if she chose to do so. We ALWAYS make sure our insureds are well informed when it comes to filing claims. Further, we NEVER refuse to pay out valid claims and work diligently to support our customers throughout the entire claims process. We want to note that the reviewer is not associated with our agency and kindly ask that our customers share feedback where we can make improvements to better their experience with State Farm and our agency. We have spoken directly with our insured, and she has expressed satisfaction with our service and appreciates the assistance we have provided. If you have any concerns about the overall company policies or practices, we recommend you reach out to State Farm Corporate for further review. - Bryon Hugie, owner "
Profile photo of toni s

toni s

November 10, 2025

5  out of  5
rating by toni s
"State Farm has gone above and beyond including helping when we had a crisis out of state. Their support, assistance and compassion were much appreciated! Highly recommend this group."
We responded:
"Toni, thank you for the great review. Glad we got you all taken care of. ---Bryon "
Profile photo of Julie Chindlund

Julie Chindlund

November 5, 2025

1  out of  5
rating by Julie Chindlund
"Worst most frustrating experience dealing with State Farm and Bryon Hugie’s office. The month we chose them for coverage was too long and am still dealing with lender verifications that they never provided or overlooked information on. Search elsewhere for insurance coverage if at all possible!!"
We responded:
"Julie, I am sorry for your experience with our office. Deja did all she could to get all the information to our underwriters. I was personally involved with your account the entire time we were trying to get it all issued. Per our last our last phone conversation, I was under the impression we had it all resolved for you going forward. Again, I apologize for your experience with our office. Best of luck with your new carrier. - Bryon"
Profile photo of Alejandro Sanchez

Alejandro Sanchez

October 23, 2025

5  out of  5
rating by Alejandro Sanchez
"Michele is great to work with and makes the process easy and fast. I appreciate their help"
We responded:
"Alejandro - thank you for taking the time to recognize Michele. We are excited to work with you. - Bryon Hugie "
Profile photo of Andrew Wilkinson

Andrew Wilkinson

September 13, 2025

5  out of  5
rating by Andrew Wilkinson
"Michelle and the team were very easy to work with!"
We responded:
"Andrew, We appreciate the great review. We look forward to working with you. - Bryon Hugie"
Profile photo of Jeff Hollingworth

Jeff Hollingworth

August 5, 2025

5  out of  5
rating by Jeff Hollingworth
"I’ve been with this agency for over 15 years now. They handle all my insurance needs - life, auto, umbrella. In particular Michele is absolutely amazing in terms of her professionalism, response times and ability to provide best in class service."
We responded:
"Jeff, thank you for the kind review. It is always nice when team members get this kind of feedback from our insureds. They work their tails off and it is nice when insureds recognize it. Thanks again Jeff, we love working with you and appreciate your loyalty to our agency. -Bryon-owner "
Profile photo of Whitney Page

Whitney Page

August 5, 2025

5  out of  5
rating by Whitney Page
"The best service and responds promptly very kind and great to work. With reassuring and helpful with any issues and problems I have never been so impressed with there services."
We responded:
"Whitney, Thank you for the kind review. Glad to have you as a customer.. --Bryon Hugie"
Profile photo of Madison Baldwin

Madison Baldwin

June 17, 2025

5  out of  5
rating by Madison Baldwin
"Deja is an absolute gem to work with. She always speaks very clearly and concisely and is so kind! I always have a million questions when it comes to insurance and she always seems genuinely happy to help me and make sure I understand what is happening. Thank you Deja for your kindness and knowledge."
We responded:
"Madison, thank you for taking the time to recognize Deja and her helping you out with your insurance. We appreciate it. - Bryon "
Profile photo of Michelle Duncan

Michelle Duncan

June 17, 2025

5  out of  5
rating by Michelle Duncan
"I have worked with Brian for several years now and he’s been great at finding ways to save us money. I love that when I need updated cards he sends them right out without me asking. I would and have recommended him to all my friends and family."
We responded:
"Thank you, Michelle, for your kind comments. We appreciate your business and know you have a ton of options today when it comes to insurance. We appreciate your confidence in us. - Bryon "
Profile photo of Victoria Cordova

Victoria Cordova

June 17, 2025

5  out of  5
rating by Victoria Cordova
"Wow …Deja was so helpful and informative as to her helping us find a quote for our cars and home. She is one of the few that cares."
We responded:
"Thank you Victoria for taking the time to write a review for us. She does indeed care and I am glad it shows and you recognize it. - Bryon Hugie"
Profile photo of Scott Malcom

Scott Malcom

May 21, 2025

1  out of  5
rating by Scott Malcom
"I am so frustrated that I was paying double for insurance on three of my vehicles we asked for discount over the last six months had a brand new. Lexus raised our premiums and told us they were gonna discount them and did not. They weren’t surprised that we choose another insurance company and it was half to cost Been customers 20+ years if not 30 so unfortunate that’s how you treat your people American family didn’t hesitate to cut out insurance and have and we’ve been with you 20+ years. It is so easy for your future clients reading this review to get their insurance somewhere else unfortunately"
We responded:
" Scott, I personally know how frustrating this has been for you and feel horrible about the rate that came back on your new Lexus. I am not here to make any excuses but we put all the correct information into the system and it gives us the rate. Like I have mentioned to you in the past, I have only been in this business for coming on 40 years and still trying to figure some things out like this. I have appreciated working with you and Teri and know you are golden customers for any insurance company. If we can ever help you in the future Scott, we will do all we can to get you the best rates possible as we try and do for every customer we have. Good luck with your new company.- Bryon Hugie "
Profile photo of Jacob Houser

Jacob Houser

January 22, 2025

5  out of  5
rating by Jacob Houser
"I needed to make some fast adjustments to my policy and Michele helped me SO quickly, it was an incredibly painless and positive experience. We've been with Bryon Hugie's office for years and they're always so helpful in making sure I get everything I need!"
We responded:
"Jacob, thank you for the kind review. We have appreciated your family's business over the years. Our team works hard to make sure that our customers get first class service. Thanks again Jacob. - Bryon Hugie, owner "
Profile photo of KC Poe

KC Poe

September 30, 2024

5  out of  5
rating by KC Poe
"Situation resolved. Was able to reach and get new policy issued. Thank you."
We responded:
"KC, Sorry you have had a difficult time reaching us. We will call you first thing in the am to resolve your issues. We always try and return calls no later than the end of the business day. I will look into this personally and check for any missed messages you left for our office to return your call. Bryon Hugie "
Profile photo of Jaime Gilson

Jaime Gilson

August 8, 2024

5  out of  5
rating by Jaime Gilson
"What a GREAT experience, I had been paying WAY to much for my insurance and so I called and talked to Michele, I’m SO HAPPY I did, she was SO PATIENT, she let me ramble and decide what I wanted, I went back and fourth deciding and she just helped me along the way, she was so knowledgeable and so patient, after 30 years at my old insurance company and being hesitant, she made my experience SO GREAT, I’m never going back, I am staying put!!!! THANK YOU for reasonable prices and kindness, I’m sending all my family and friends over!!!!"
We responded:
"Thank you for the kind review, Jamie. It is so nice to have anyone recognize how hard our team members work to make certain you have the exact coverage you want and need. We look forward to working with you for years to come. Thanks again. Bryon Hugie-owner "
Profile photo of Kimberly McCombs

Kimberly McCombs

January 18, 2022

5  out of  5
rating by Kimberly McCombs
"My dad has been with Bryon Hugie since 1998, I think...and I have always used Bryon Hugie, on and off (I haven't lived in Utah the whole time my father has been here). We always love our experience with anyone with whom we speak and will continue to stick with them. We have had home owner's, renter's and car insurance through them in all kinds of variations and completely trust these guys."
We responded:
"Kimberly, thank you for the kind review. We have appreciated working with your family for years."
Profile photo of Bryan Nielsen

Bryan Nielsen

May 21, 2021

5  out of  5
rating by Bryan Nielsen
"Insurance is a must have and the premium investments better pay off when you need them to. Life happens right? Bryon has been taking care of us for 30 plus years. He's always been there when needed. He also has a brilliant, witty sense of humor. That's an unexpected bonus if you ask me."
We responded:
"Thanks Bryan for your review. We appreciate your loyalty over the years."
Profile photo of Hannah Black

Hannah Black

May 21, 2021

5  out of  5
rating by Hannah Black
"Their customer service at this office is exceptional. They're always incredibly helpful and friendly!"
We responded:
"Hannah, thank you for the kind review."
Profile photo of camdogska

camdogska

April 22, 2021

5  out of  5
rating by camdogska
"BRYON AND STAFF ARE THE BEST INSURANCE COMPANY IN THE WORLD! That is all you really need to know. Helpful, knowledgeable, responsive, wonderful . Cam Carpenter - SLC, UTAH"
We responded:
"Cam, My staff and I appreciate working with you. You are the best. Thanks for the great review - Bryon"
Profile photo of Chad Clawson

Chad Clawson

April 12, 2021

5  out of  5
rating by Chad Clawson
"For more than 32 years the customer service we have received and quality of service is unmatched. Everyone makes you feel like family. Highly recommend Bryon Hugie and his amazing team!"
We responded:
"Thank you Chad for your review. My team members appreciate this type of feedback and makes them want to work harder to make certain all of our customers have the same experience. Thanks again Chad - Bryon"
Profile photo of Crystal Roberts

Crystal Roberts

March 16, 2021

5  out of  5
rating by Crystal Roberts
"Bryon and his staff are absolutely wonderful. We have been insured with them for over 20 years. They are always so willing to go above and beyond when we have a claim, billing question or need additional insurance. Fabulous Agent and staff!"
We responded:
"Thank you for your positive review Crystal. We appreciate your loyalty to State Farm and more important.... our agency. - Bryon"
Profile photo of David Abbott

David Abbott

March 15, 2021

5  out of  5
rating by David Abbott
"Bryon is a great insurance agent! I would definitely recommend him! Great quality, good value, professional, and responsive!"
We responded:
"Thank you David for your review. We appreciate it. - Bryon"
Profile photo of Grace Abbott

Grace Abbott

March 15, 2021

5  out of  5
rating by Grace Abbott
"Bryon and his team are awesome and nice. He is always so helpful and explains things so well. I highly recommend him."
We responded:
"Grace, glad we meet or exceed your expectations. That is what we strive for daily. Thanks Again Grace... - Bryon"
Profile photo of Michele Parry

Michele Parry

March 12, 2021

5  out of  5
rating by Michele Parry
"Bryon and his staff have insured me and my family for 7+ years. They make any change I need made quickly and without any problems. Having an insurance background I fully trust them and State Farm. Bryon and his staff are fun and personable. I look forwards to working with them for a long time."
We responded:
"Michele, thank you for the great review. We hope you continue to stay with us as long as we are 'kicking' - Bryon"
Profile photo of Ernie Costello

Ernie Costello

March 11, 2021

5  out of  5
rating by Ernie Costello
"Great people at Bryon Hugie - State Farm Insurance Agency! Always very responsive to our needs and inquiries."
We responded:
"Ernie, thank you for the great review. We do our absolute best to make sure we take care of our insureds. Thank you for recognizing it. - Bryon"